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Healthcare - Dental

Voice Assistant for Dental Clinic

AI-powered voice agent for dental practices handling appointment scheduling, patient inquiries, and follow-up reminders with HIPAA-compliant conversations.

Client

Confidential Dental Clinic

Duration

3 months

Published

September 20, 2024

Phase 01

The Challenge

A busy dental clinic needed to handle increasing call volumes without adding staff, while maintaining HIPAA compliance and providing excellent patient experience.

Phase 02

Our Solution

Implemented an AI voice agent capable of handling appointment scheduling, answering common patient questions, sending reminders, and seamlessly transferring complex cases to human staff.

Phase 03

Key Results

70% reduction in missed calls
50% decrease in administrative workload
98% patient satisfaction score
24/7 availability for appointment booking
Tech Stack

Technologies Used

VapiDeepgramTwilio

Project Highlights

  • Appointment scheduling
  • Patient FAQs
  • HIPAA compliant
  • Off-hours support
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