Collections Agency Voice Agent
Intelligent voice agent for collections that handles payment arrangements, account inquiries, and compliance-aware conversations with empathy and efficiency.
Client
Confidential Collections Agency
Duration
4 months
Published
November 10, 2024
The Challenge
A collections agency needed to scale outbound calls while maintaining compliance with FDCPA regulations and treating debtors with respect and empathy.
Our Solution
Developed a sophisticated voice agent trained on compliance requirements, capable of negotiating payment plans, answering account questions, and detecting emotional cues to adjust conversation tone.
Key Results
Technologies Used
Project Highlights
- Payment processing
- Compliance-aware
- Empathetic conversations
- CRM Integration
Technologies
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